Terms and Conditions:


These terms and conditions outline the rules and regulations for the use of MOMENTS WITH KAUSTAV’s Website, located at www.momentswithkaustav.com

By accessing this website, we assume you accept these terms and conditions. Do not continue to use MOMENTS WITH KAUSTAV if you do not agree to take all of the terms and conditions stated on this page.


Unless otherwise stated, MOMENTS WITH KAUSTAV and/or its licensors own the intellectual property rights for all material on MOMENTS WITH KAUSTAV. All intellectual property rights are reserved. You may access this from MOMENTS WITH KAUSTAV for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

    • Copy or republish material from MOMENTS WITH KAUSTAV
    • Sell, rent, or sub-license material from MOMENTS WITH KAUSTAV
    • Reproduce, duplicate or copy material from MOMENTS WITH KAUSTAV
    • Redistribute content from MOMENTS WITH KAUSTAV


Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

    • Government agencies;
    • Search engines;
    • News organizations;
    • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
    • System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

    • commonly-known consumer and/or business information sources;
    • dot.com community sites;
    • associations or other groups representing charities;
    • online directory distributors;
    • internet portals;
    • accounting, law, and consulting firms; and
    • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of MOMENTS WITH KAUSTAV; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to MOMENTS WITH KAUSTAV. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

    • By use of our corporate name; or
    • By use of the uniform resource locator being linked to; or
    • Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of MOMENTS WITH KAUSTAV’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Cancellations, Refunds And Exchange Policy:

Upto when can you file return request:

    • You can place a return request within 3 days of order delivery. However for missing product the replacement request should be raised within 24 hours of recieving the shipment
    • Every return request should be placed with a video proof that should be done while unboxing Your shipment(Must).
    • Once filed, the return request will be reviewed by Moments With Kaustav for approval.
    • After approval, the pickup of the product will be arranged through our courier partners.
    • If our reverse pickup service is not available at your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Moments With Kaustav
    • After the product is received, it is verified against your claim, and accordingly, a Replacement process is initiated. Please note that the replacement item will be of the same product which was ordered primarily.


Conditions for filing a exchange request:

Replacement are accepted under the following cases –

    • Wrong Product – Wrong size
    • Wrong item delivered
    • Damaged Product – Physical damage/ Tampered product or packaging
    • Wrong Quantity – Missing Products/ Parts


Conditions under which replacement requests will not be accepted:

Replacement requests will not be accepted under the following cases –

    • If the Products are No Longer Required
    • If Products are Altered/ Used
    • If the Product is Returned without Original Packaging
    • If the Serial Number has been tampered
    • For Damaged/Missing product that is reported after 3 day of the delivery


Categories that are not eligible for replacement:

Each and every Products hosted for sale on the shop page qualifies for Replacement other than the digitally downloadable files.


Time limit for placing a Replacement request:

Replacement request of the Product(s) should be initiated within 3 days of Order Delivery for the Wrong product. However, under the following conditions, Request should be filed within 24 hours of Delivery:​

    • Missing Items
    • Damaged product

To file a replacement request, please email us at photos@momentswithkaustav.com as soon as the ordered is delivered with unboxing video(must).

Initiation of the pick up:

Once your request to replace an order is approved, a pickup will be initiated. Once a replacement is approved for pickup, an email will be sent to the registered email id for pick-up-related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit. Please take care of the following points, while packing your product for Pickup –

    • The product should not be used/altered/ tampered
    • Keep the original price tag & packing slip intact
    • Mention the Order Number on the box
    • Take a video/picture of the returning item/packing.
    • Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
    • Keep the Courier Company’s receipt for tracking purposes

Please Note – Moments With Kaustav shall not be liable for any incidental defect/damage etc.

In case of Non serviceable area for pick up:

If our reverse pickup service is not available at your address, we will ask you to dispatch the product. The return address will be notified to you in a separate email, along with the packaging instructions and required documents.
In the case of Self-Shipment, Moments With Kaustav will reimburse your courier charges (up to Rs.300) in form of a Bank deposit. Please take care of the following-

    • Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative
    • Attach and send the courier receipt to photos@momentswithkaustav.com
    • Track your Return Shipment on the Courier Company’s Website


What if the order delivered is not needed:

We are sorry to inform you that we don’t have any return and refund policy for a product which is not required by the choice of the customer.

However if you have recieved a product which is mismatching from your order placed, damaged or bend during the transit and prior to delivery you can file a replacement request as mentioned earlier.

Recieving of the returned product by Moments With Kaustav:

You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on the Courier Company’s website. After receiving the product at our center we will again notify you of the same.

Time takes to replace an order:

We initiate the replacement within 3 working days of receiving the product at our center post verification.

Cancellation of an order placed:

After placing the order, You can cancel the order within 3 hours if you wish to. And in case of requesting a refund, 100% value of your order will be processed through the same mode within 7 working days.

Refunds against return:

No refunds are processed under any circumstances, we only provide exchange provided that the conditions are satisfactory as mentioned above.



This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://www.momentswithkaustav.com/terms-and-conditions.


Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.


We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.


Free Shipping

We offer free Standard shipping across India in which we will ship your order within 4-6 business days. And the Product will be delivered to you anywhere between 7-10 business days 


Express Shipping

Express Shipping will be arranged within 2-3 business days and will cost ₹250(only across India). The delivery date can be anywhere between business 4-6 days.

International Shipping

International Shipping will be arranged within 3 business days of order placement, however the delivery can take anywhere between 15-30 business days depending on the customs and will cost ₹2000(for packing and shipping only).


If you select an express shipping option, we will follow up after you have placed the order with any additional shipping information.


All times and dates given for delivery of the products are given in good faith but are estimates only.


For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and  deliveries will be made within 30 business days after the day we accept your order. For more information please refer to our Terms.

Once the order is shipped you will receive a confirmation mail with courier company name and tracking id.



We offer worldwide shipping. Free Standard Shipping / Express Shipping is not valid on international orders.


For information about customs process contact: photos@momentswithkaustav.com.

Burden of the Customs Clearance Process has to be borne by customer himself/herself.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.



If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.


For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.



If you have questions about returns, please review our Return Policy: https://www.momentswithkaustav.com/cancellations-refunds-and-exchange-policy.



If you have any further questions or comments, you may contact us by:

    • Email: photos@momentswithkaustav.com


To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

    • limit or exclude our or your liability for death or personal injury;
    • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
    • limit any of our or your liabilities in any way that is not permitted under applicable law; or
    • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.


Last updated on May 21, 2023.​